Legal
Privacy Policy
Who we are
Orchestre operates Shopify apps under the Orchestre brand. Contact: support@orchestre.shop.
What we collect through Shopify
When a merchant installs Orchestre Stock Alerts, we access:
- Shop domain and offline session / access token (to call Admin APIs)
- Inventory levels, locations, and product identifiers needed to evaluate stock alerts
- If you turn on Slow movers: recent orders, stored as variant, units, and sold-at. No customer name, email, or address.
- App installation / uninstallation and scope-change webhook events
We do not request customer PII, order line customer data, or storefront tracking.
What merchants provide directly
- Interest requests: email address and, if provided, Shopify store URL and a description of the inventory problem
- Optional alert email address
- Optional Slack or Discord incoming webhook URLs
- Alert rule settings (limits, quiet hours, seconds to wait before checking)
How we use information
Solely to provide inventory alerts and operate the app: evaluate stock, send the alerts you set up, show quality stats in Admin, and meet Shopify compliance obligations (including shop data deletion after uninstall).
Interest-request details are used only to assess interest and contact you personally about Orchestre Stock Alerts. They are not added to a general marketing list without separate consent.
We do not sell merchant data. We do not use merchant data to train public AI models.
Processors
- Cloudflare (Workers hosting, Durable Objects, D1 interest storage, DNS)
- Neon (Postgres database via Hyperdrive)
- Resend (transactional email, when email alerts are enabled)
- Slack / Discord (only if you paste an incoming webhook URL)
- Shopify (App Store, Admin API, billing)
Retention
Shop settings and alert telemetry are retained while the app is
installed and for operational debugging. After uninstall, Shopify sends
a
shop/redact webhook; we delete the shop’s sessions,
settings, and alert events.
Requests to hear about Orchestre Stock Alerts are retained for follow-up. You can ask us to delete your request at any time.
International transfers
Infrastructure may process data in the United States and other regions where our processors operate. Merchants are responsible for their own compliance obligations when installing third-party apps.
Contact
Privacy questions: support@orchestre.shop.